Warranty & Complaints

We stand behind the quality of our ear pads and do our best to deliver every product in top condition. However, it can happen that something goes wrong during transport or that there is a manufacturing defect. In that case, you can make a warranty claim.

Warranty

A 1-year warranty from the date of purchase applies to all our products. Within this period, you are entitled to free repair or replacement of the product, provided the defect was not caused by improper use, wear and tear from normal use, or damage caused by the consumer.

If you discover a defect in the product, you should contact us within a reasonable period of time. Send an email to info@earpds.com with a description of the problem and, if possible, photos of the defect.

Complaints

We recommend that you first make your complaints known to us by emailing info@earpds.com. We aim to respond to your complaint within 14 days. If a complaint requires a longer processing time, you will receive a confirmation of receipt within 14 days with an indication of when you can expect a detailed response.

If this does not lead to a solution, it is possible to submit your dispute for mediation.

Since February 15, 2016, it has also been possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at https://ec.europa.eu/consumers/odr. If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.