Terms and Conditions

earpds.com – part of Alledealsvoorjou B.V.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period within which the consumer can make use of their right of withdrawal;
  • Consumer: the natural person who is not acting in the exercise of a profession or business and enters into a distance agreement with the entrepreneur;
  • Day: calendar day;
  • Continuing performance contract: a distance agreement relating to a series of products and/or services, for which the obligation to deliver and/or purchase is spread over time;
  • Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in a way that allows future consultation and unchanged reproduction of the stored information;
  • Right of withdrawal: the possibility for the consumer to waive the distance agreement within the cooling-off period;
  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;
  • Distance agreement: an agreement whereby, within the framework of a system organized by the entrepreneur for the distance sale of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;
  • Technique for distance communication: means that can be used for concluding an agreement, without the consumer and entrepreneur having come together in the same room at the same time;
  • General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

Alledealsvoorjou B.V.

Trading under the name: earpds.com


Business address: Poortland 66, 1046 BD Amsterdam

Email address: info@earpds.com

Phone number: +31 85 004 1268

Chamber of Commerce number: 85989916

VAT identification number: on request

Article 3 – Applicability

1. These general terms and conditions apply to every offer from the entrepreneur and to every distance agreement reached and orders between entrepreneur and consumer.

2. Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance agreement is concluded that the general terms and conditions can be inspected at the entrepreneur's premises and that they will be sent free of charge as soon as possible at the consumer's request.

3. If the distance agreement is concluded electronically, notwithstanding the previous paragraph and before the distance agreement is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium.

4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis, and in the event of conflicting general terms and conditions, the consumer can always rely on the applicable provision that is most favorable to them.

5. If one or more provisions in these general terms and conditions are at any time wholly or partially void or annulled, the agreement and these terms and conditions shall otherwise remain in force, and the provision in question will be replaced immediately in mutual consultation by a provision that approaches the scope of the original as closely as possible.

6. Situations not regulated in these general terms and conditions must be assessed in the spirit of these general terms and conditions.

7. Uncertainties regarding the explanation or content of one or more provisions of our terms and conditions must be interpreted in the spirit of these general terms and conditions.

Article 4 – The offer

1. If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.

2. The offer is non-binding. The entrepreneur is entitled to change and adapt the offer.

3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a good assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

4. All images, specifications, and data in the offer are indicative and cannot be a reason for compensation or dissolution of the agreement.

5. Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colors exactly match the real colors of the products.

6. Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to the acceptance of the offer. This concerns in particular:

  • the price including taxes;
  • any shipping costs;
  • the way in which the agreement will be concluded and which actions are required for this;
  • whether or not the right of withdrawal applies;
  • the method of payment, delivery, and execution of the agreement;
  • the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
  • the way in which the consumer, before concluding the agreement, can check the data provided by them in the context of the agreement and, if desired, restore it;
  • any other languages in which, in addition to Dutch, the agreement can be concluded;
  • the codes of conduct to which the entrepreneur has submitted and the way in which the consumer can consult these codes of conduct electronically;
  • the minimum duration of the distance agreement in the event of a continuing performance contract.

Article 5 – The agreement

1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and complies with the conditions set.

2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate safety measures.

4. The entrepreneur can – within legal frameworks – inform themselves whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance agreement. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, they are entitled to refuse an order or application with reasons or to attach special conditions to the execution.

5. The entrepreneur will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible way on a durable medium:

  • the visiting address of the entrepreneur's establishment where the consumer can go with complaints;

  • the conditions under which and the way in which the consumer can exercise the right of withdrawal, or a clear notification regarding the exclusion of the right of withdrawal;

  • information about warranties and existing after-sales service;

  • the data included in article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided these data to the consumer before the execution of the agreement;

  • the requirements for canceling the agreement if the agreement has a duration of more than one year or is of indefinite duration.

6. In the case of a continuing performance contract, the provision in the previous paragraph only applies to the first delivery.

7. Every agreement is entered into under the suspensive conditions of sufficient availability of the products concerned.

Article 6 – Right of withdrawal

1. Upon purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 30 days. This cooling-off period starts on the day after receipt of the product by the consumer or a representative pre-designated by the consumer and made known to the entrepreneur.

2. During the cooling-off period, the consumer will handle the product and the packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product with all delivered accessories and – if reasonably possible – in its original state and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

3. If the consumer wishes to exercise their right of withdrawal, they are obliged to make this known to the entrepreneur within 30 days after receipt of the product. The consumer must make this known via a written message or email to info@earpds.com. After the consumer has made it known that they wish to use their right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods were returned on time, for example by means of proof of shipment.

4. If the customer, after the periods mentioned in paragraphs 2 and 3 have expired, has not made it known that they wish to use their right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

Article 7 – Costs in case of withdrawal

1. If the consumer exercises their right of withdrawal, the costs of returning the products are for the consumer's account.

2. The entrepreneur will refund the full purchase amount, including any shipping costs, as soon as possible but at the latest within 14 days after withdrawal. The condition for this is that the product has already been received back by the entrepreneur or conclusive proof of complete return can be provided.

Article 8 – Exclusion of the right of withdrawal

1. The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, or at least in time before concluding the agreement.

2. Exclusion of the right of withdrawal is possible for products:

  • created by the entrepreneur in accordance with consumer specifications;
  • that are clearly personal in nature;
  • that cannot be returned due to their nature;
  • that can spoil or age quickly;
  • whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
  • for individual newspapers and magazines;
  • for audio and video recordings and computer software of which the consumer has broken the seal;
  • for hygienic products of which the consumer has broken the seal.

3. Earpds and ear pads are products that come in direct contact with the skin. When the hygienic packaging or seal has been broken by the consumer after delivery, the right of withdrawal is excluded. The entrepreneur clearly states this on the product page and during the ordering process.

4. Exclusion of the right of withdrawal is possible for services:

  • concerning accommodation, transport, restaurant business, or leisure activities to be performed on a certain date or during a certain period;
  • the delivery of which has started with the express consent of the consumer before the cooling-off period has expired;
  • concerning bets and lotteries.

Article 9 – The price

1. During the period of validity mentioned in the offer, the prices of the products and/or services offered will not be increased, except for price changes as a result of changes in VAT rates.

2. In deviation from the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This connection to fluctuations and the fact that any prices mentioned are target prices will be stated in the offer.

3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.

4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and they are the result of legal regulations or provisions, or the consumer has the authority to cancel the agreement starting from the day the price increase takes effect.

5. The prices mentioned in the offer of products or services include VAT.

6. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product according to the incorrect price.

Article 10 – Conformity and warranty

1. The entrepreneur warrants that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date the agreement was concluded.

2. A warranty provided by the entrepreneur, manufacturer, or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur based on the agreement.

3. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 30 days after delivery. Return of the products must be in the original packaging and in new condition.

4. The entrepreneur's warranty period is 1 (one) year after the purchase date, unless otherwise stated for the product in question. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

5. The warranty does not apply if:

  • the consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
  • the delivered products have been exposed to abnormal conditions or otherwise handled carelessly or in violation of the entrepreneur's instructions and/or instructions on the packaging;
  • the defect is wholly or partially the result of regulations that the government has set or will set regarding the nature or quality of the materials used.

Article 11 – Delivery and execution

1. The entrepreneur will take the greatest possible care when receiving and executing orders for products.

2. The place of delivery is the address that the consumer has made known to the company.

3. With due observance of what is stated in article 4 of these general terms and conditions, the company will execute accepted orders with speed, but at the latest within 14 business days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot or can only be partially executed, the consumer will receive notification of this no later than 30 days after they have placed the order. In that case, the consumer has the right to dissolve the agreement at no cost and is entitled to any compensation.

4. In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount the consumer paid as soon as possible, but at the latest within 14 days after dissolution.

5. If delivery of an ordered product proves impossible, the entrepreneur will make an effort to provide a replacement item. At the latest upon delivery, it will be reported in a clear and understandable manner that a replacement item is being delivered. With replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are for the entrepreneur's account.

6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 – Continuing performance contracts: duration, cancellation, and extension

Cancellation

1. The consumer can cancel an agreement entered into for an indefinite period and which extends to the regular delivery of products or services at any time, with due observance of the agreed cancellation rules and a notice period of no more than one month.

2. The consumer can cancel an agreement entered into for a definite period and which extends to the regular delivery of products or services at any time towards the end of the definite period, with due observance of the agreed cancellation rules and a notice period of no more than one month.

3. The consumer can cancel the agreements mentioned in the previous paragraphs at any time and not be limited to cancellation at a specific time or in a specific period; at least cancel in the same way as they were entered into; always cancel with the same notice period as the entrepreneur has stipulated for themselves.

Extension

4. An agreement entered into for a definite period and which extends to the regular delivery of products or services may not be tacitly extended or renewed for a definite duration.

5. An agreement entered into for a definite period and which extends to the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer may cancel at any time with a notice period of no more than one month.

Duration

6. If an agreement has a duration of more than one year, the consumer may cancel the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose cancellation before the end of the agreed duration.

Article 13 – Payment

1. Unless otherwise agreed, the amounts owed by the consumer must be paid immediately upon placing the order. Payment is made via the payment methods offered on the website, including iDEAL, credit card, Klarna, and other methods available via Shopify Payments.

2. The consumer has the duty to report inaccuracies in provided or stated payment data to the entrepreneur without delay.

3. In the event of default by the consumer, the entrepreneur has the right, subject to legal limitations, to charge the reasonable costs made known to the consumer in advance.

Article 14 – Complaints procedure

1. Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days after the consumer has discovered the defects.

2. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the consumer can expect a more detailed answer.

3. If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute settlement procedure.

4. A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.

5. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at its option, either replace or repair the delivered products free of charge.

6. It is possible for consumers in the EU to report complaints via the ODR platform of the European Commission. This ODR platform can be found at https://ec.europa.eu/consumers/odr. When your complaint is not yet being handled elsewhere, you are free to deposit your complaint via the platform of the European Union.

Article 15 – Intellectual property

1. All intellectual property rights regarding the website earpds.com and the content published thereon – including but not limited to texts, product descriptions, photos, images, graphic design, logos, brand names, videos, and other materials – rest exclusively with the entrepreneur or its licensors.

2. The consumer and third parties are not permitted to copy, reproduce, distribute, disclose, edit, or otherwise use any content from the website for commercial or non-commercial purposes without prior written permission from the entrepreneur.

3. The use of product photos, texts, or other material from earpds.com by third parties, including but not limited to competitors, marketplace sellers, and resellers, is expressly prohibited without written permission from the entrepreneur.

4. In case of violation of this article, the violator owes an immediately payable fine of € 5.000,- (five thousand euros) per violation, increased by € 500,- for each day the violation continues, without prejudice to the entrepreneur's right to claim full compensation.

Article 16 – Disputes

1. Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions relate. Also if the consumer lives abroad.

2. The Vienna Sales Convention does not apply.

Article 17 – Final provisions

1. These general terms and conditions can be changed by the entrepreneur at any time. Changes take effect at the moment of publication on the entrepreneur's website.

2. The most recent version of the general terms and conditions is available at all times on earpds.com/pages/algemene-voorwaarden.


Article 18 – Brand names and compatibility

All brand names and model designations mentioned on this website (including Bose, Sony, Beats, JBL, Sennheiser, Audio-Technica, SteelSeries, HyperX, and Corsair) are the property of their respective owners and are used exclusively to indicate the compatibility of our products. Earpds (Alledealsvoorjou B.V.) is an independent provider and is not affiliated with, sponsored by, or approved by these brands. Our products are compatible replacement parts and not original factory products.

Last updated: July 2026