Terms of service

1. Scope and seller

These terms apply to all orders placed by consumers in our online shop at earpds.com. A consumer is any natural person who places an order for purposes that are mainly outside their trade, business or profession. The version valid at the time of your order applies.

Your contract partner is: Alledealsvoorjou B.V., trading as Earpds, Poortland 66, 1046 BD Amsterdam, Netherlands. E-mail info@earpds.com, phone +31 85 004 1268. Chamber of Commerce (KvK) 85989916, VAT ID NL863821467B01.

2. Conclusion of the contract

The products in our shop are not a binding offer but an invitation to order. You place your order in these steps: add products to the cart, go to checkout, enter your contact, delivery and payment details, and check the summary. Until you click the final order button you can correct any entry with the usual keyboard and mouse functions or go back a step. By clicking the order button you make a binding offer to buy the items in your cart.

We confirm receipt of your order by e-mail right away. The contract is concluded with this order confirmation. If we cannot accept an order, for example because an item is no longer available, we tell you without delay and refund any payment already made.

The contract can be concluded in English or German. We store the contract text. You receive the order details and these terms by e-mail with your order confirmation, and you can read these terms on our website at any time.

3. Prices and shipping costs

All prices include the statutory VAT. Shipping costs are added: within the EU €3.95 per order; orders of €25 or more ship free. The prices and shipping costs that apply to your order are shown at checkout before you place it. Details are in our shipping policy.

4. Payment

You can pay with the payment methods offered at checkout. Payment is due when the contract is concluded. Payments are processed by the respective payment provider; its terms apply in addition.

5. Delivery

We deliver to the address you give at checkout. Delivery usually takes 4 to 7 business days after your order. The risk of loss or damage passes to you only when the goods are handed over to you or to a person you have named to receive them.

6. Retention of title

The goods remain our property until they are paid in full.

7. Right of withdrawal and returns

As a consumer you have a statutory right of withdrawal of 14 days. On top of that we offer a voluntary 30-day return period for unopened items. The right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once they have been unsealed after delivery; our ear pads are delivered sealed. Full details, the return address and the model withdrawal form are in our refund policy.

8. Statutory liability for defects and warranty

The statutory rights for defects apply. For new goods the limitation period is 2 years from delivery. In addition, we give a voluntary warranty of 1 year; its conditions are on our warranty page. The warranty does not limit your statutory rights.

9. Liability

We are liable without limitation for intent and gross negligence, for injury to life, body or health, and under product liability law. For slight negligence we are only liable for the breach of an essential contractual obligation, meaning an obligation whose fulfilment makes proper performance of the contract possible in the first place and on which you may regularly rely; in that case our liability is limited to the foreseeable damage typical for this type of contract. Otherwise our liability for slight negligence is excluded.

10. Customer service and complaints

You can reach our customer service by e-mail at info@earpds.com, by phone at +31 85 004 1268 or via our contact form. We are not obliged and not willing to take part in dispute resolution proceedings before a consumer arbitration board.

11. Applicable law

Dutch law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of the protection given to you by the mandatory provisions of the law of the country where you have your habitual residence.

12. Returns address

Returns go to: Earpds, De Giem 25, 7547 SW Enschede, Netherlands. Please register your return first at info@earpds.com.