Terms of service

earpds.com – part of Alledealsvoorjou B.V.

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Cooling-off period: the period within which the consumer can exercise their right of withdrawal;
  • Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;
  • Day: calendar day;
  • Continuing performance contract: a distance contract relating to a series of products and/or services, where the delivery and/or purchase obligation is spread over time;
  • Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows for future consultation and unaltered reproduction of the stored information;
  • Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the cooling-off period;
  • Entrepreneur: the natural or legal person who offers products and/or services remotely to consumers;
  • Distance contract: a contract whereby, within the framework of a system organised by the entrepreneur for the remote sale of products and/or services, up to and including the conclusion of the contract, exclusive use is made of one or more techniques for distance communication;
  • Technique for distance communication: means that can be used for concluding a contract, without the consumer and entrepreneur simultaneously being in the same room;
  • General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

Alledealsvoorjou B.V.

Trading under the name: earpds.com


Registered address: Poortland 66, 1046 BD Amsterdam

Email address: info@earpds.com

Phone number: +31 85 004 1268

Chamber of Commerce number: 85989916

VAT identification number: upon request

Article 3 – Applicability

1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded and orders placed between the entrepreneur and the consumer.

2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be inspected at the entrepreneur's premises and will be sent free of charge to the consumer as soon as possible upon request.

3. If the distance contract is concluded electronically, then, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable data carrier.

4. In the event that specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs apply mutatis mutandis, and the consumer can always invoke the applicable provision that is most favourable to them in case of conflicting general terms and conditions.

5. If one or more provisions in these general terms and conditions are at any time wholly or partially null and void or are annulled, then the agreement and these terms and conditions will remain in force for the remainder, and the provision in question will be immediately replaced by mutual agreement with a provision that approximates the purport of the original as much as possible.

6. Situations not covered by these general terms and conditions must be assessed in the spirit of these general terms and conditions.

7. Ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted in the spirit of these general terms and conditions.

Article 4 – The offer

1. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.

2. The offer is without obligation. The entrepreneur is entitled to change and adapt the offer.

3. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or obvious errors in the offer do not bind the entrepreneur.

4. All images, specifications and data in the offer are indicative and cannot give rise to compensation or dissolution of the agreement.

5. Images of products are a true representation of the products offered. The entrepreneur cannot guarantee that the colours displayed exactly match the real colours of the products.

6. Each offer contains such information that it is clear to the consumer what the rights and obligations are that are attached to the acceptance of the offer. This concerns in particular:

  • the price including taxes;
  • any shipping costs;
  • the manner in which the agreement will be concluded and what actions are required for this;
  • whether or not the right of withdrawal applies;
  • the method of payment, delivery and execution of the agreement;
  • the term for acceptance of the offer, or the term within which the entrepreneur guarantees the price;
  • the way in which the consumer, before concluding the agreement, can check and, if desired, correct the data provided by them in the context of the agreement;
  • any other languages in which, in addition to Dutch, the agreement can be concluded;
  • the codes of conduct to which the entrepreneur has subjected themselves and the way in which the consumer can consult these codes of conduct electronically;
  • the minimum duration of the distance contract in the case of a continuing performance contract.

Article 5 – The agreement

1. The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions set therein.

2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the agreement.

3. If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organisational measures to secure the electronic transfer of data and will ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures for this purpose.

4. The entrepreneur can – within legal frameworks – inform themselves whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the agreement, they are entitled to refuse an order or application with reasons, or to attach special conditions to its execution.

5. The entrepreneur will send the following information with the product or service to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier:

  • the visiting address of the entrepreneur's establishment where the consumer can address complaints;

  • the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;

  • information about guarantees and existing after-sales service;

  • the data included in article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this data to the consumer before the execution of the agreement;

  • the requirements for termination of the agreement if the agreement has a duration of more than one year or is for an indefinite period.

6. In the case of a continuing performance contract, the provision in the previous paragraph only applies to the first delivery.

7. Every agreement is entered into under the suspensive conditions of sufficient availability of the relevant products.

Article 6 – Right of withdrawal

1. When purchasing products, the consumer has the option to dissolve the agreement without giving reasons for 30 days. This cooling-off period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the entrepreneur.

2. During the cooling-off period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If they exercise their right of withdrawal, they will return the product to the entrepreneur with all delivered accessories and – if reasonably possible – in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the entrepreneur.

3. If the consumer wishes to exercise their right of withdrawal, they are obliged to make this known to the entrepreneur within 30 days of receiving the product. The consumer must do this by means of a written message or email to info@earpds.com. After the consumer has indicated that they wish to exercise their right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.

4. If, after the expiry of the periods mentioned in paragraphs 2 and 3, the customer has not indicated that they wish to exercise their right of withdrawal or has not returned the product to the entrepreneur, the purchase is a fact.

Article 7 – Costs in case of withdrawal

1. If the consumer exercises their right of withdrawal, the costs for returning the products are for the consumer's account.

2. The entrepreneur will refund the full purchase amount, including any shipping costs, as soon as possible but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the entrepreneur or conclusive proof of complete return can be provided.

Article 8 – Exclusion of right of withdrawal

1. The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer, at least in good time before the conclusion of the agreement.

2. Exclusion of the right of withdrawal is possible for products:

  • that have been created by the entrepreneur in accordance with the consumer's specifications;
  • that are clearly personal in nature;
  • that cannot be returned due to their nature;
  • that can spoil or age quickly;
  • whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;
  • for loose newspapers and magazines;
  • for audio and video recordings and computer software of which the consumer has broken the seal;
  • for hygienic products of which the consumer has broken the seal.

3. Ear pads and ear cushions are products that come into direct contact with the skin. If the hygiene packaging or seal has been broken by the consumer after delivery, the right of withdrawal is excluded. The entrepreneur clearly states this on the product page and during the ordering process.

4. Exclusion of the right of withdrawal is possible for services:

  • relating to accommodation, transport, restaurant services or leisure activities to be carried out on a specific date or during a specific period;
  • the delivery of which has begun with the express consent of the consumer before the cooling-off period has expired;
  • relating to betting and lotteries.

Article 9 – The price

1. During the period of validity stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.

2. Notwithstanding the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This dependence on fluctuations and the fact that any stated prices are target prices will be mentioned in the offer.

3. Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of legal regulations or provisions.

4. Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and these are the result of legal regulations or provisions, or the consumer has the right to terminate the agreement with effect from the day on which the price increase takes effect.

5. The prices mentioned in the offer of products or services include VAT.

6. All prices are subject to printing and typesetting errors. No liability is accepted for the consequences of printing and typesetting errors. In the event of printing and typesetting errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 10 – Conformity and warranty

1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement.

2. A guarantee provided by the entrepreneur, manufacturer or importer does not affect the legal rights and claims that the consumer can assert against the entrepreneur on the basis of the agreement.

3. Any defects or incorrectly delivered products must be reported to the entrepreneur in writing within 30 days of delivery. Products must be returned in their original packaging and in new condition.

4. The entrepreneur's warranty period is 1 (one) year after the purchase date, unless otherwise stated for the product concerned. However, the entrepreneur is never responsible for the ultimate suitability of the products for each individual application by the consumer, nor for any advice regarding the use or application of the products.

5. The warranty does not apply if:

  • the consumer has repaired and/or modified the delivered products themselves or has had them repaired and/or modified by third parties;
  • the delivered products have been exposed to abnormal circumstances or are otherwise handled carelessly or contrary to the instructions of the entrepreneur and/or treated on the packaging;
  • the defectiveness is wholly or partly the result of regulations that the government has imposed or will impose regarding the nature or quality of the materials used.

Article 11 – Delivery and execution

1. The entrepreneur will observe the greatest possible care when receiving and executing product orders.

2. The place of delivery is the address that the consumer has made known to the company.

3. With due observance of what is stated in article 4 of these general terms and conditions, the company will execute accepted orders with due speed, but no later than within 14 working days, unless the consumer has agreed to a longer delivery period. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the agreement without costs and is entitled to any compensation.

4. In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.

5. If delivery of an ordered product proves impossible, the entrepreneur will endeavour to make a replacement item available. At the latest upon delivery, it will be clearly and understandably stated that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment are for the account of the entrepreneur.

6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a representative designated in advance by the consumer and made known to the entrepreneur, unless expressly agreed otherwise.

Article 12 – Continuing performance contracts: duration, termination and extension

Termination

1. The consumer can terminate an agreement entered into for an indefinite period and which provides for the regular delivery of products or services, at any time, with due observance of agreed termination rules and a notice period of no more than one month.

2. The consumer can terminate an agreement entered into for a definite period and which provides for the regular delivery of products or services, at any time at the end of the definite period, with due observance of agreed termination rules and a notice period of no more than one month.

3. The consumer can terminate the agreements mentioned in the previous paragraphs at any time and not be limited to termination at a specific time or during a specific period; at least terminate in the same way as they were entered into by them; always terminate with the same notice period as the entrepreneur has stipulated for themselves.

Extension

4. An agreement entered into for a definite period and which provides for the regular delivery of products or services, may not be tacitly extended or renewed for a definite duration.

5. An agreement entered into for a definite period and which provides for the regular delivery of products or services, may only be tacitly extended for an indefinite period if the consumer may terminate at any time with a notice period of no more than one month.

Duration

6. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.

Article 13 – Payment

1. Unless otherwise agreed, the amounts owed by the consumer must be paid immediately upon placing the order. Payment is made via the payment methods offered on the website, including iDEAL, credit card, Klarna and other methods available via Shopify Payments.

2. The consumer has the duty to immediately report inaccuracies in provided or stated payment details to the entrepreneur.

3. In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known to the consumer in advance.

Article 14 – Complaints procedure

1. Complaints about the execution of the agreement must be submitted to the entrepreneur, fully and clearly described, within 7 days after the consumer has discovered the defects.

2. Complaints submitted to the entrepreneur will be answered within a period of 14 days, calculated from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed answer.

3. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.

4. A complaint does not suspend the obligations of the entrepreneur, unless the entrepreneur indicates otherwise in writing.

5. If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.

6. It is possible for consumers in the EU to register complaints via the European Commission's ODR platform. This ODR platform can be found at https://ec.europa.eu/consumers/odr. If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.

Article 15 – Intellectual property

1. All intellectual property rights relating to the earpds.com website and the content published thereon – including but not limited to texts, product descriptions, photos, images, graphic design, logos, brand names, videos and other materials – rest exclusively with the entrepreneur or their licensors.

2. The consumer and third parties are not permitted to copy, reproduce, distribute, publish, edit or otherwise use any content from the website for commercial or non-commercial purposes without the prior written consent of the entrepreneur.

3. The use of product photos, texts or other material from earpds.com by third parties, including but not limited to competitors, marketplace sellers and resellers, is expressly prohibited without the written consent of the entrepreneur.

4. In the event of a violation of this article, the infringer will owe an immediately payable penalty of € 5,000,- (five thousand euros) per violation, increased by € 500,- for each day that the violation continues, without prejudice to the entrepreneur's right to claim full compensation.

Article 16 – Disputes

1. Agreements between the entrepreneur and the consumer to which these general terms and conditions relate are exclusively governed by Dutch law. This also applies if the consumer resides abroad.

2. The Vienna Sales Convention is not applicable.

Article 17 – Final provisions

1. These general terms and conditions can be changed by the entrepreneur at any time. Changes come into effect at the moment of publication on the entrepreneur's website.

2. The most recent version of the general terms and conditions is always available at earpds.com/pages/algemene-voorwaarden.


Last updated: February 2026