Warranty

We stand behind the quality of our ear pads and headbands. If something is wrong with your order, we will sort it out.

Your statutory rights (2 years)

As a consumer in the EU you always have the statutory guarantee of conformity: for 2 years after delivery we are liable if an item was already defective on delivery. In that case you can ask for a repair or a replacement free of charge, and under the legal conditions a price reduction or a refund. These rights apply regardless of the warranty below and are not limited by it.

Our 1-year warranty

On top of your statutory rights, Alledealsvoorjou B.V. (trading as Earpds), Poortland 66, 1046 BD Amsterdam, Netherlands, gives a voluntary warranty of 1 year from the date of delivery on all products bought at earpds.com:

• If a product stops working properly within this year because of a material or manufacturing fault, we replace it free of charge or, if replacement is not possible, refund the purchase price.
• The warranty does not cover normal wear from use, damage from improper use or fitting, or damage caused by accidents.
• The warranty applies in every country we deliver to.
• Making a warranty claim costs you nothing. Exercising the warranty does not limit your statutory rights.

How to make a claim

E-mail info@earpds.com with your order number, a short description of the problem and, if possible, a photo. You can also call +31 85 004 1268 or use our contact form. If we ask you to send the item back, please send it to Earpds, De Giem 25, 7547 SW Enschede, Netherlands. For a valid warranty or statutory claim we reimburse the return shipping costs.

Complaints

Not happy with something else? E-mail info@earpds.com. We reply to complaints within 14 days. If a complaint needs more time, you will receive a confirmation within 14 days telling you when to expect a full answer.